Systems Upgrade FAQs

 
Why is Limestone Bank performing a systems upgrade?
The scheduled systems upgrade is a necessary step in our continued efforts to enhance your experience as a Limestone Bank customer. Improving the technology that is central to your banking experience is one of the many opportunities we have identified that will allow us to better serve you, now and in the future.

What services will be unavailable, and when?
Beginning Friday, November 30, through Monday, December 3, the following services will be unavailable: ATM services, online and mobile banking, online bill pay, telephone and text banking, and Apple pay. Customers will be unable to access or perform any transactions via any of the services listed during this time. On Saturday, December 1, all Limestone Bank locations, as well as the Customer Resource Center, will be closed to enable us to perform the upgrade process.

Will I be able to make purchases with my Limestone Bank Visa Debit card?
Debit card services are unlikely to be affected during the system upgrade process, however it may be beneficial to have an alternative form of payment such as cash or checks on hand during this time. We also recommend that you opt to sign for your purchase as opposed to entering your PIN for any transactions using your Limestone Bank Visa Debit card. Some merchants may refer to this process as CREDIT, however when you press CREDIT for a Visa Debit card transaction, you do not pay a credit card fee or interest. Your Visa Debit card still works like a debit card, not a credit card.

If I have a deposit or bill payment scheduled to occur during the system upgrade timeframe, will that transaction still go through?
Yes. However, because you will not be able to access banking services during this timeframe, you will not be able to review the transaction history until Monday, December 3, when banking services become available again.

Will I be able to check my account balance during this time period?
Because all banking services will be unavailable during this time period, you will not be able to check your balance online, by phone or text, or at an ATM. Updated balances reflecting the transactions and deposits that took place via a scheduled payment or deposit, or via your Limestone Bank Debit card, will be available again on Monday, December 3rd through online and mobile banking, telephone and text banking, or by contacting your local branch.
 
 
Last Updated 11/14/2018